when will my order ship?
we process orders in 1–7 business days, excluding weekends and holidays. preorders ship according to the estimated delivery window on the product page. once your order ships, you’ll get a tracking email.
do you ship internationally?
yes. we ship worldwide. shipping costs and delivery times vary by location and will be shown at checkout. customs fees may apply and are the buyer’s responsibility.
can I return or exchange something?
we only accept returns for items that arrive damaged or defective. you must email us within 14 days of delivery at info@bunnita.com. all other sales are final.
[read the full return policy →]
are preorders refundable?
no. all preorders are non-refundable and non-cancellable. they’re made just for you.
[read preorder terms →]
what if my package gets lost or stolen?
once your order is marked as delivered, it’s no longer our responsibility. if your package is lost in transit, contact the carrier first. need help filing a claim? email us—we’ve got you.
can I change or cancel my order?
if your order hasn’t been processed yet, we’ll try. email us at info@bunnita.com ASAP with your order number. once it’s in production or shipped, it cannot be changed or canceled.
how do I contact you?
email us at info@bunnita.com with your question or order number. we respond monday to friday, 10am–5pm est.
where can I read your full policies?
[return & refund policy] · [shipping policy] · [privacy policy] · [terms of service]
